Regulations
Effective November 19, 2024
§1 General Provisions
- These regulations outline the rules governing the provision of electronic services and sales conducted by the Seller through its online store, accessible at www.healinginstitute.mylearnworlds.com.
- The online store is operated by the Healing Institute Foundation.
- The Foundation can be contacted via email: hello@healinginstitute.eu or postal mail: ul. Szamocka 10c/50, 01-748 Warsaw, Poland.
§2 Definitions
- Payment Card – A card as defined in Article 2, point 15a of the Act of 19 August 2011 on Payment Services (Journal of Laws No. 199, item 1175, as amended), enabling online payments processed by the Payment Operator.
- Client – A natural person with full legal capacity, a legal person, or an organizational unit lacking legal personality but possessing legal capacity under special regulations. This includes anyone making transactions with the Seller via the online store or using the Seller’s services.
- Civil Code – The Civil Code Act of 23 April 1964.
- Consumer – A Client with consumer status as defined in Article 221 of the Civil Code.
- Payment Operator – The entity managing the electronic payment system.
- One-time Fee – A single payment by the Client, granting access to selected Products offered in the online store.
- Recurring Fee – A payment method for a chosen Product, where the Seller automatically debits the Client’s Payment Card.
- Previous Lowest Price – The lowest price of a Product within 30 days prior to a price reduction; or if the product was available for less than 30 days, the lowest price since its availability.
- Product – Any course, event (organized by the Seller under these Regulations), or other goods offered in the online store, including paid digital content and services.
- Materials – Recordings, texts, or other materials purchasable via the Platform, constituting digital content.
- Entrepreneur – A Client with entrepreneur status as defined in Article 431 of the Civil Code.
- Entrepreneur-Consumer – A natural person entering into a contract directly related to their business activity, where the contract’s nature is not considered professional.
- Regulations – These regulations, governing the provision of electronic services and sales via the Seller’s online store.
- Platform – The online platform allowing Clients to transact with the Seller, located at www.healinginstitute.mylearnworlds.com.
- Seller – Healing Institute Foundation, registered with the District Court for Warsaw, XIV Commercial Division of the National Court Register, located at ul. Szamockiej 10c/50, 01-748 Warsaw, Poland (NIP: 5253002902, KRS: 0001104388, REGON: 528621437).
- Digital Content – Data created and delivered in digital form.
- Digital Services – Services allowing Clients to create, process, store, or access digital data, including collaborative use of such data.
- Therapist/Specialist – A qualified individual (qualifications specified on the Platform) who provides Services under the Agreement.
- Services – Consultation services with listed individuals, purchased through the platform.
§3 Online Store Use
- Minimum technical requirements:
- a computer or mobile device with internet access;
- an up-to-date standard browser supporting cookies (e.g., Mozilla, Internet Explorer, Opera, Google Chrome, Safari);
- an active email address;
- and input devices.
- The use of the offered Products requires the fulfillment of additional technical conditions, these conditions are specified in the description provided next to the relevant Product on the Online Store’s website.
- The Client should use antivirus software to minimize the risk of unauthorized entities introducing harmful software into the Client’s information technology system.
4. The Client is obliged to use the Online Store in accordance with the provisions of the Regulations and generally applicable laws.4. Clients must comply with these Regulations and applicable laws. - The Client may not disrupt the functioning of the Online Store or provide unlawful content, particularly content that is vulgar, promotes violence, or infringes the personal rights of the Seller or third parties.
- Use of any content available in the Online Store is permitted solely for the Client’s personal use.
- The Seller declares that it does not adhere to the code of good practices referred to in the Act of August 23, 2007, on combating unfair market practices.
§4 Conclusion of the Sale Agreement and Delivery of the Product
- The conclusion of the sale agreement takes place through the Online Store or under the terms specified in point 6 below.
- A Client holding a valid discount code is entitled to reduce the price of the Product by the value resulting from the granted discount code.
- Promotions in the Online Store cannot be combined unless the rules of the relevant promotion provide otherwise.
- To conclude the sale agreement, the Client should add the Product of interest to the cart, press the “ENROLL” button, complete the contact information form, select the payment method, and confirm the order by pressing the “PAY” button.
- After placing the order, the Client will receive an email confirmation of the conclusion of the agreement along with the order details.
- The Client is also entitled to conclude the sale agreement through direct contact with the Seller, particularly via electronic communication methods. In such a case, the Client is bound by the provisions of the Regulations if the Seller provides them with the Regulations before concluding the sale agreement or informs the Client about the possibility of reviewing the Regulations on the Online Store’s website.
- After concluding the sale agreement, the Seller will deliver the Product to the Client via the email address provided in the order or by another method indicated in the Product description.
§5 Pricing and Payment Methods
- The prices of the Products are stated as gross amounts expressed in EUR, unless expressly stated otherwise. The prices upon being placed in the cart include all components, including VAT.
- In the case of a price reduction, the Seller provides information about the Previous Lowest Price next to the reduced price information.
- The Seller does not apply individual pricing adjustments, meaning that the prices visible in the store are the same for every Client.
- The Product price includes the scope specified in the description of each Product.
- Payment for the Product can be made using the following payment methods:
- Electronic payment;
- Payment by card – The Seller proceeds with the order after successful authorization of the Payment Card via the Payment Operator.
- Depending on the selected Product, the Client has the option of making a One-Time Fee or a Recurring Fee, with the exception of the next sentence. The Seller reserves the right to specify which Products can be subject to Recurring Fees. Information about the possibility of using the Recurring Fee and its amount is always specified in the description of the given Product.
- If choosing the Recurring Fee, the Client agrees to the recurring monthly charge from the Payment Card for the amount indicated for the Product. The Recurring Fee will be collected by the Payment Operator – Stripe Technology Europe. Registered number: 0599050. Registered office: 25/28 North Wall Quay, Dublin 1, D01H104. All transactions, except for the first one that initiates the cycle, are not triggered by the Seller but directly by the application available in the Online Store. Only the first time does the Client provide their own and the Payment Card’s data, select the option and amount of the Recurring Fee, save the data, and make the payment. Payments for subsequent months will be made automatically.
- The Client, as part of the Recurring Fee, has the option to save their Payment Card details and set up a permanent payment order. The Payment Card details will be stored by the Payment Operator mentioned in point 5 above. Stripe Technology Europe, while facilitating payment transactions, provides a “token” (virtual card identifiers) that enables the assignment of a unique identifier to the individual Client, with which the Client makes recurring payments to the Seller. The “token” returned during payment contains a masked card number and expiration date encrypted by Stripe Technology Europe, ensuring that the Seller does not receive or process the full Payment Card number.
- Using the Recurring Fee is voluntary. Withdrawal from the Recurring Fee is possible at any time. The withdrawal takes effect from the moment the Client effectively submits the withdrawal.
- The Client commits to ensure that there are sufficient funds in the account indicated when selecting the Recurring Fee method to cover the amount due for the Product. Funds should be available in the account in an amount and at a time that allows for their collection.
- The Seller documents the sale with a VAT invoice sent to the Client’s email address, to which the Client agrees.
§6 Rules for Conducting Training
- Detailed information about the scope of training is provided in the description of each program or event.
- Training is conducted either in-person or remotely.
- A condition for participation in the training is making a payment in the online store.
- The Seller reserves the right that the number of participants in the training or event may differ from what is stated in the Product description.
- During the training, the Client is required to behave in accordance with commonly accepted standards, considering the interests of other training participants and the trainers.
- If a training participant is an employee of the Client, their contractor, or a collaborator based on another legal relationship, the Client is required to inform them of the content of the Regulations. Such a person participating in the training is obliged to comply with the provisions of the Regulations. The provisions concerning the Client apply accordingly.
- In the case of inappropriate behavior, the Seller is entitled to remove the Client from the training. Inappropriate behavior is understood, in particular, as using language commonly regarded as offensive, being under the influence of alcohol, drugs, or other similarly acting substances during the training, or otherwise disrupting the course of the training, as well as not complying with the training regulations. Removal from the training does not entitle the Client to request a refund for the Product price.
- The Seller reserves the right to:
- Change the time or date of the training;
- Change the location of the training, provided that it will take place no further than 100 km from the location indicated in the order;
- Cancel the training if the number of registered Clients is insufficient to conduct the training or if the training cannot be held for reasons beyond the Seller’s control.
- In the event of a date change for the training, the Seller will inform the Client of this fact at the email address provided by the Client. In such a case, the Client has the right to withdraw from participation in the training, which they should inform the Seller about via email within 5 days of receiving the notice of the change in the training date, but no later than the day before the newly scheduled training date. In this case, the Seller will refund the amount paid by the Client within 7 days from the day of the withdrawal from participation in the training. A Client who withdraws from participation in the training is not entitled to participate in the training.
- In cases of cancellation of the training, the Seller is entitled to offer the Client participation in another training on a similar topic and under similar commercial conditions.
- Due to the workshop nature of the training and to avoid unauthorized recording of its content, a condition for participation is that the camera is on, the microphone is functioning, and the participant is physically present. Anonymous individuals without their cameras and working microphones turned on will be removed, with no possibility of requesting a refund for incurred costs. Therefore, we ask you to ensure and check your equipment beforehand to allow for active participation in the workshop.
- Technical Conditions necessary for participation in the remote service are:
- A device (computer, tablet, phone) with access to the Internet (1 Mbit or faster) and an installed web browser;
- Enabling JavaScript applets and cookies in the browser;
- Possessing an active email account (e-mail);
- Having the Zoom application installed – preferably the latest version (registration can be done at https://zoom.us/signup);
- Having one of the following web browsers installed: Firefox, Chrome, Internet Explorer, or another (preferably the latest version) with the current version of the Java plugin;
- Headphones with a microphone or a built-in microphone and speakers;
- An installed PDF reading program, e.g., Adobe Reader;
- A program for reading files: .doc, .docx, e.g., Microsoft Word or free OpenOffice.
- Supported Operating Systems:
- Computers: Mac OS 10.7 or newer, Windows 7 – 10, Windows Vista with SP1 or newer, Windows XP with SP3 or newer, or one of the others (with a version no lower than): Ubuntu 12.04, Mint 17.1, Red Hat Enterprise Linux 6.4, Oracle Linux 6.4, CentOS 6.4, Fedora 21, OpenSUSE 13.2, ArchLinux (64-bit) Phones/Tablets: iOS 7.0 or newer, iPadOS 13 or newer, Android 4.0 or newer.
Minimum Hardware Requirements for Processor and RAM:
Minimum:
- Processor: Single-core 1 GHz or higher
- RAM: N/A
Recommended:
- Processor: Dual-core 2 GHz or faster (Intel i3/i5/i7 or equivalent AMD)
- RAM: 4 GB
Notes:
- Dual-core and single-core laptops may experience reduced refresh rates during screen sharing (around 5 frames per second).
- For optimal screen sharing performance on laptops, a quad-core processor or faster is recommended.
- Linux requires a processor or graphics card that supports OpenGL 2.0 or higher.
§7 Newsletter Service
- The Client is entitled to join the newsletter subscriber list in order to receive commercial information from the Seller at the specified email address. To do this, the Client must fill in their email address in the appropriate form on the Seller’s website and click the “SUBSCRIBE” button.
- Commercial information may be sent via electronic communication means, including automatic calling systems.
- The provision of the newsletter service lasts for an indefinite period; however, the Client has the option to request the removal of their email address from the newsletter subscriber list at any time.
- The Seller has the right to terminate the newsletter service agreement with a seven-day notice period.
- In the event of a breach of the Regulations by the Client, the Seller is entitled to terminate the newsletter service agreement immediately, without notice.
§8 Copyright
- All materials presented and provided to Clients as part of the Seller’s training are protected by copyright.
- The transfer of ownership of training materials does not result in the transfer of copyright ownership to those materials.
- The Client is not entitled to record images or sounds from the course of the training unless the Seller grants written consent for such actions.
- The Client is not entitled to copy, reproduce, distribute, or otherwise use the training materials without the Seller’s consent, unless their actions fall within the limits of what is permitted by law.
- The Seller is entitled to block access to the training materials for any Client who uses them in a manner contrary to the provisions of the Regulations or the content of the law.
§9 Liability
- In the event that the Client suffers damage as a result of a direct and intentional breach of contractual obligations by the Seller, the Seller is obligated to pay compensation for such damage. However, the Seller is not liable for damages resulting from unintentional actions.
- Under no circumstances shall the Seller’s liability (arising from the contract, negligence, or other grounds) exceed the compensation for the contract under which the damage occurred.
- In no event shall the Seller’s liability exceed the actual damage, which by its nature does not encompass any indirect losses, lost profits, or other economic losses of the Client.
- The Seller is not liable for damages caused to training participants by other individuals who are participants in the training or who are present at the training location.
- The Seller is also not liable for items belonging to Clients that may be lost, destroyed, or stolen during the training.
- The Seller’s exercise of the right to change the date or cancel the training cannot form the basis for any claims for damages against the Seller, and in particular, the Client does not have the right to request a refund for travel or accommodation expenses.
- The provisions regarding the limitation or exclusion of liability of the Seller do not apply to Clients who are Consumers or Entrepreneur-Consumers.
§10 Complaints
A. General Provisions
- The Seller will respond to the complaint of a Consumer or Entrepreneur-Consumer without delay, no later than 14 days from the date of its receipt. If the Seller does not respond to this request within 14 days of receiving it, the request is considered justified.
- The complaint should include: name and surname, purchase date, a description of the situation the complaint concerns or other circumstances justifying the complaint, as well as the request of the Consumer or Entrepreneur-Consumer related to the submitted complaint. If the data or information provided in the complaint requires supplementation, before considering the complaint, the Seller will ask the Consumer or Entrepreneur-Consumer submitting the complaint to supplement this data or information, specifying the deadline and scope of this supplementation, with the warning that failure to supplement the complaint within the specified time will result in the complaint being left unprocessed. After the expiry of the specified deadline without effect, the complaint will remain unprocessed. Complaints should be sent to the email address: hello@healinginstitute.eu
- The response to the complaint will be provided to the email address given at the conclusion of the contract unless the Client explicitly specifies another address. The Seller is also entitled to respond to the complaint by traditional mail.
- The submission of a complaint by a Consumer or Entrepreneur-Consumer, as well as its non-acceptance or leaving it unprocessed by the Seller, does not affect the rights of the Consumer or Entrepreneur-Consumer to seek claims through the courts in accordance with applicable laws.
- A Client who is a Consumer or Entrepreneur-Consumer may use extrajudicial methods of resolving complaints and pursuing claims. Detailed information regarding the possibilities for the Consumer or Entrepreneur-Consumer to use extrajudicial methods of resolving complaints and pursuing claims, as well as the principles for accessing these procedures, can be found at: https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php. Furthermore, a Consumer or Entrepreneur-Consumer has the following examples of options to utilize extrajudicial methods for resolving complaints and pursuing claims:
- A Consumer or Entrepreneur-Consumer is entitled to appeal to a permanent consumer arbitration court referred to in Article 37 of the Act of December 15, 2000, on Trade Inspection (Journal of Laws 2001, No. 4, item 25, as amended) with a request for resolution of a dispute arising from the concluded contract.
- A Consumer or Entrepreneur-Consumer is entitled to contact the provincial Trade Inspection inspector, in accordance with Article 36 of the Act of December 15, 2000, on Trade Inspection (Journal of Laws 2001, No. 4, item 25, as amended), with a request to initiate mediation proceedings to resolve a dispute outside of court between the Consumer and the Seller.
- A Consumer or Entrepreneur-Consumer may obtain free assistance in resolving a dispute between the Consumer and the Seller, also by utilizing the services of a free district (municipal) consumer rights advocate or a social organization whose statutory duties include consumer protection (e.g., the Consumer Federation, the Association of Polish Consumers).
- A Consumer or Entrepreneur-Consumer may file a complaint via the ODR online platform: http://ec.europa.eu/consumers/odr/. The ODR platform is also a source of information about extrajudicial dispute resolution methods that may arise between businesses and consumers.
- In the case of withdrawal from the contract or a price reduction, the Seller refunds the payment using the same payment method used by the Consumer or Entrepreneur-Consumer, unless they have expressly agreed to an alternative refund method that does not incur any costs for them.
B. Non-Conformity of the Product with the Contract.
- In the case of non-conformity of the Product with the contract, the Consumer or Entrepreneur-Consumer has the rights defined in the provisions of the Consumer Rights Act.
- A Consumer or Entrepreneur-Consumer may submit a complaint regarding a Product in cases of its non-conformity with the contract.
- A Product is considered to be in conformity with the contract if its description, type, quantity, quality, completeness, and functionality are consistent with the contract, as well as if the Product:
- is suitable for the purposes for which products of this kind are typically used, taking into account applicable laws, technical standards, or good practices;
- is available in a quantity and has characteristics that are typical for goods of this kind and which the Consumer or Entrepreneur-Consumer may reasonably expect, considering the nature of the goods and the public assurances made by the entrepreneur, their legal predecessors, or individuals acting on their behalf, particularly in advertising or on the label, unless the Seller:
- did not know about the given public assurance and, upon reasonable assessment, could not have been aware of it,
- the public assurance was rectified before the conclusion of the agreement in accordance with the conditions and form in which the public assurance was made, or in a comparable manner,
- the public assurance did not influence the decision of the Consumer or Entrepreneur-Consumer to enter into the agreement.
- to be delivered with accessories and instructions that the Consumer or Entrepreneur-Consumer may reasonably expect.
- The Seller is responsible for the non-conformity of the Product with the contract that exists at the time of its delivery and is disclosed within two years from that moment. It is presumed that the non-conformity of the Product with the contract, which becomes apparent before the expiry of two years from the delivery of the Product, existed at the time of its delivery, unless proven otherwise or unless this presumption cannot be reconciled with the nature of the Product or the nature of the non-conformity with the contract.
- In the case of non-conformity of the Product with the contract, the Client who is a Consumer or Entrepreneur-Consumer may request its repair or replacement.
- The Seller may replace the product when the Consumer or Entrepreneur-Consumer requests a repair, or the Seller may carry out the repair when the Consumer or Entrepreneur-Consumer requests a replacement, if bringing the Product in line with the contract in the manner chosen by the Consumer or Entrepreneur-Consumer is impossible or would entail excessive costs for the Seller. If both repair and replacement are impossible or would incur excessive costs, the Seller may refuse to bring the Product into conformity with the contract.
- The carry out the repair or replacement within a reasonable time from the moment they have been informed by the Consumer or Entrepreneur-Consumer about the non-conformity with the contract and without causing excessive inconvenience to the Consumer or Entrepreneur-Consumer. The costs of repair or replacement are borne by the Seller.
- The Consumer or Entrepreneur-Consumer is obliged to make the claimed Product available for repair or replacement at the Seller’s expense.
- The Consumer or Entrepreneur-Consumer is not obliged to pay for ordinary use of the Product that has subsequently been replaced.
- If the Product is non-conformant with the contract, the Consumer or Entrepreneur-Consumer may submit a statement regarding a price reduction or withdraw from the contract when:
- The Seller has refused to bring the goods into conformity with the contract;
- Bringing the goods into conformity has proven ineffective;
- The non-conformity of the goods with the contract is significant enough to justify an immediate price reduction or withdrawal from the contract;
- It is clear from the Seller’s statement or the circumstances that they will not bring the goods into conformity with the contract within a reasonable time or without causing excessive inconvenience to the Consumer or Entrepreneur-Consumer.
- The Seller will refund the amount due to the Consumer or Entrepreneur-Consumer resulting from exercising the right to a price reduction without delay, and no later than 14 days from the date of receiving the statement from the Consumer or Entrepreneur-Consumer regarding the price reduction.
- The Consumer or Entrepreneur-Consumer may not withdraw from the contract if the non-conformity of the Product with the contract is insignificant. However, it is presumed that the non-conformity of the Product with the contract is significant.
- The right of the Consumer or Entrepreneur-Consumer to withdraw from the contract is limited to Products that are in non-conformity with the contract, and not to the entire order.
- In the case of withdrawal from the contract, the Consumer or Entrepreneur-Consumer mentioned in the above provisions is obliged to promptly return the Product to the Seller at their expense. The Seller is obligated to refund the Consumer or Entrepreneur-Consumer the price promptly, but no later than 14 days from the date of receiving the Product or proof of its return.
§11 Withdrawal
A. Withdrawal from the Contract
- A Client who is a Consumer or Entrepreneur-Consumer is entitled to withdraw from the contract without providing any reason within fourteen days from the conclusion of the contract, and for a contract in which the Seller provides a good and is obligated to transfer its ownership – from the moment the Consumer or a third party indicated by them (other than the carrier) takes possession of the good.
- To withdraw from the contract, the Client who is a Consumer or Entrepreneur-Consumer should submit an appropriate statement to the Seller. For this purpose, the Client may use the template for the withdrawal statement included in Annex No. 1 to the Regulations WITHDRAWL FORM, but this is not mandatory. The statement may also be sent to hello@healinginstitute.eu. To maintain the fourteen-day deadline, it is sufficient to send the statement before the deadline expires.
- The right to withdraw from the contract does not apply in particular to contracts:
- or the provision of services (including the provision of digital services) for which the Consumer is obliged to pay a price if the Seller has fully performed the service with the Consumer’s explicit consent, having been informed before the commencement of the provision that after the Seller fulfills the service, they will lose the right to withdraw from the contract;
- where the subject of the service is audio or visual recordings or computer programs delivered in sealed packaging if the packaging has been opened after delivery;
- for the provision of accommodation services, other than for residential purposes, the transport of goods, car rentals, catering, leisure services, entertainment, sporting or cultural events if the contract specifies the day or period of service provision;
- for the provision of digital content that is not provided on a tangible medium, for which the Consumer is obliged to pay a price, having been informed before the commencement of the provision that after the entrepreneur fulfills the service, they will lose the right to withdraw from the contract and having acknowledged this, and the entrepreneur has provided the Consumer with confirmation of receipt of consent.
- In the case of withdrawal from the contract, the Seller will refund all costs incurred by the Client who is a Consumer using the same payment method used by the Client. With the Client’s consent, the Seller is entitled to refund using a different payment method that does not incur additional costs for the Client.
- The provisions regarding Consumers contained in this section also apply to Entrepreneur-Consumers.
- The costs of returning the Product in the case of withdrawal from the contract mentioned above shall be borne by the Consumer or Entrepreneur-Consumer.
- The moment of commencement of performance for Digital Content or Services is considered to be the moment the Consumer or Entrepreneur-Consumer gains access to the Digital Content or Services unless stated otherwise.
- In the case where the Consumer or Entrepreneur-Consumer exercises the right to withdraw from a distance contract for the provision of services, the Consumer or Entrepreneur-Consumer is obliged to pay an amount proportional to the extent of the services performed up to the moment they informed the Seller of the withdrawal from the contract, if the Consumer or Entrepreneur-Consumer requested the commencement of service provision before the withdrawal period expired.
§12 Proceedings for Clients Who Are Not Consumers
- Entrepreneurs do not have the right to withdraw from the sales contract or the contract for the provision of Digital Content or Services.
- According to Article 558 § 1 of the Civil Code, the Seller’s liability for warranty towards a Client who is not a Consumer or Entrepreneur-Consumer is excluded.
- Any disputes arising between the Seller and a Client who is not a Consumer or Entrepreneur-Consumer shall be submitted to the competent court according to the Seller’s seat.
- With regard to Clients who are Entrepreneurs, the Seller may amend the Regulations at any time based on generally applicable legal provisions.
- A Client who is a Consumer is entitled to utilize extrajudicial methods of resolving complaints and pursuing claims. Among other things, such a Client has the right to appeal to a permanent consumer arbitration court with a request to resolve a dispute arising from the concluded contract. Detailed information about extrajudicial methods of handling complaints and pursuing claims is available on the website at www.uokik.gov.pl.
§13 Personal Data
- The Client is obliged to familiarize themselves with the principles of processing their personal data by the Seller, as detailed in the Privacy Policy available at https://healinginstitute.eu/privacy-cookies-policy/
- When placing an order, the Client is required to provide accurate personal data in a manner that allows for identification and contact with the Client.
- The Client should implement appropriate technical and organizational measures to minimize the risk of loss of integrity of personal data.
§14 Final Provisions
- The content of the Regulations is continuously available on the website www.healinginstitute.eu.
- The way the Regulations are made available allows for their retrieval, reproduction, and retention by saving them on a medium or printing them at any time.
- Descriptive headings have been introduced solely to facilitate navigation through the content of the Regulations and do not affect their interpretation or content.
- If any of the provisions of these Regulations is found to be invalid, ineffective, unlawful, or unenforceable in whole or in part, this shall not affect the validity of the remaining provisions of the Regulations.
- For matters not regulated by these Regulations, Polish law shall apply. In the case of Clients who are Consumers or Entrepreneur-Consumers, the choice of law does not deprive them of the protection granted under the provisions that cannot be excluded by contract under the law of the country in which the Consumer or Entrepreneur-Consumer has their habitual residence.
- Any disputes arising from agreements concluded under these Regulations shall be resolved by the competent court according to the Seller’s seat; however, this designation of the court’s jurisdiction does not apply to Clients who are Consumers or Entrepreneur-Consumers.
- The Seller reserves the right to make changes to the Regulations for important reasons, particularly due to changes in legal regulations. The currently applicable version of the Regulations will always be available on the website stpl.pl, in a manner that allows the Client to retrieve, reproduce, and retain its content by printing or saving it on a medium at any time.